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COVID Preparedness Protocol

We are excited to be able to re-open and start seeing everyone in person! We appreciate all of the support you have shown us during the difficult time. We are planning to open with limited services and appointments starting May 7th.

Please know that we have everyone’s safety at the forefront of our minds and will be adhering to the CDC and state guideline to ensure that both you and our staff at PMA are kept safe.

Our COVID-19 Preparedness Protocol is provided below. Please make sure to review it before your appointement and we will go over it in detail with you when your appointment is scheduled. The process will be evolving as guidelines and recommendations change.


  • Dr. Freese will start seeing patients in the office on May 7th. At this time, services will be limited to those treatments that can be performed while still wearing a mask.
  • We are limiting the number of appointments in a day to allow adequate time to clean between patients and to avoid overlap between appointments.
  • Unfortunatley, Emily and Rebecca are not able to see patients under Stage 1. We will let you know when this changes. They are both available for virtual consults and we encourage you to continue to schedule those as it will speed up the process once they are able to see patients in person.
  • Exam rooms, bathrooms, handles and other surfaces will continue to be sanitized between patients.
  • Staff will be wearing masks, gloves and face shield when needed for treatments and interactions.
  • We are trying to limit the amount of time patients are in the office and will therefore need to keep conversations to a minimum. We encourage all questions to be asked during a virtual consult or phone conversation prior to your in-person visit.
  • All patients and staff will be screened prior to entering the office. If you have any of the following symptoms or have known exposure to COVID-19 please reschedule your appointment:
    • Fever (temperature 100.4 or higher)
    • Cough
    • Shortness of breath or difficulty breathing
    • Chills or shaking chills
    • Muscle pain
    • Headache
    • Sore throat
    • New loss of taste or smell

There will be a new process for office visits:

There will be a new process for office visits:

  • When you arrive to the office you will remain in your car and call us when you arrive
  • Patients MUST bring their own mask to the appointment. If you are unable to bring a mask or forget your mask you will be asked to reschedule your appointment
  • You will be screened for the previously mentioned symptoms and your temperature will be taken with an infared thermometer prior to entering the building. If you screen positive for any of the questions of if you have a fever, you will be instructed to call your PCP and your appointment will be rescheduled.
  • You will then be allowed to enter the office where you will wash your hands or use hand sanitizer and then be escorted directly to the treatment room.
  • No guests or children will be allowed to accompany you to your appointment unless medically necessary. Please notify us ahead of time if you feel you need to bring someone with you
  • Please do not bring a jacket, large purse or anything else you would need to remove or hang-up.
  • We will schedule your next appointment after you have left the office either by phone, text or email.

The protocol is subject to change and we will do our best to notify you immediately with any changes.
 

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